Draft for review — placeholder wording, not yet legally checked.

Buyer Protection

Last updated: [date to confirm].

Every purchase on sweep'd is covered by buyer protection. We hold the buyer’s payment until they confirm the item is as expected.

What’s covered

The item never arrived.
The item arrived damaged in transit.
The item is significantly not as described (for example, a different item, size or condition).

How to report a problem

Report the problem within 2 days of delivery (or of the expected delivery date if it never arrived) using the “Report a problem” button on your order. We may ask for photos or further information.

Returns

Where a return is needed, the buyer arranges and pays for return shipping unless we decide otherwise. Please return items in the condition you received them.

Outcomes

If a claim is upheld, the buyer is refunded. If it is not, the seller is paid. Our decision is made in good faith on the information available.

What’s not covered

Buyer’s remorse or a change of mind.
Items that match the listing and photos and arrive in the described condition.
Wear consistent with the condition stated by the seller.